Return, refund & food safety policy
Effective Date: 01/01/2026
Due to the nature of food products, all sales are subject to strict sanitary controls.
Final Sale
Opened food products are final sale.
We do not accept returns for:
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Opened items
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Used products
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Broken safety seals
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Improper storage
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Melted or texture-altered fats
Liquefaction of tallow or ghee during transit is natural and not a defect.
Claim Eligibility
Claims may be reviewed only if:
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Product damaged in transit
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Incorrect product shipped
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Manufacturing defect upon arrival
Claim Window
Claims must be submitted within 7 calendar days of confirmed delivery.
Documentation Required
Email: hello@fatlygood.com
Include:
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Order number
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Photos of packaging
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Photos of product
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Description
Customer must retain product pending resolution.
Resolution
At our sole discretion:
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Replacement
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Store credit
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Refund of purchase price
Shipping costs are non-refundable.
Chargebacks
Customers agree to contact us prior to initiating chargebacks.
Fraudulent chargebacks may result in recovery of associated fees.
Recall
In the event of a regulatory recall, remedies shall comply with federal law.